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Every improvement requires change, but, not all changes lead to improvement. The quality improvement strategy known as Author: Muhammad Ahsan Zafa Institution: University of Cincinnati College of Medicine. 2021 Institute for Healthcare Improvement. Steve Spear, MIT Senior Lecturer and IHI Senior Fellow, explains which part of the ... Facilitators Sheila Rodriguez and Karen Shakman introduce the continuous improvement process and the tools that guide its ... Webinar: Plan Do Study Act: Cycle Your Way to Continual Improvement